FAQ

We curate a selection of premium fashion essentials including:

• Designer-inspired dresses (including Ted Baker styles)
• High-quality jeans and pants
• Luxury knitwear (featuring Zadig & Voltaire pieces)
• Elegant nightwear and lingerie
• Stylish skirts and tops
• Fashion-forward socks and accessories

Each piece is selected for its designer details and accessible elegance.

All product pages include detailed size charts with measurements in both US and international sizes. For our premium items like AllSaints leather jackets or couture-zippered pants, we recommend checking these measurements carefully against your own. If you need additional sizing advice, our customer care team at [email protected] can provide guidance.

We offer both authentic designer pieces (clearly marked as such) and carefully curated designer-inspired items that capture the essence of luxury fashion at more accessible price points. All products are described accurately on their product pages.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed securely through encrypted channels.

Once your order ships from our Fresno hub, you’ll receive a confirmation email with tracking information. You can track your package in real-time whether you’re in Paris, Texas or Paris, France. For express courier shipments (DHL/FedEx), you’ll receive more frequent updates.

We process orders quickly (within 1-2 business days) to ensure prompt delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the fulfillment process.

We offer two premium shipping methods:

• Express Courier: $12.95 flat rate via DHL/FedEx, arriving in 10-15 business days after processing (1-2 days). Includes tracking and signature confirmation.
• Complimentary Shipping: Free on orders $50+ via EMS, arriving in 15-25 business days after processing. Perfect for no-rush wardrobe essentials.

All international shipments include pre-cleared documentation to minimize customs delays.

We ship globally to most regions in North America, Europe, and Australia. Currently, we exclude some Asian countries and remote regions, but we’re constantly expanding our delivery network to democratize access to luxury fashion worldwide.

While we include all necessary customs documentation, some destinations may assess additional import fees based on local regulations. These fees are the responsibility of the customer. We recommend checking your country’s specific regulations before ordering premium items like leather jackets or designer dresses that might have higher declared values.

Every item – from AllSaints leather jackets to Ted Baker dresses – is packaged with the same attention to detail as the designer intended. Our Fresno team hand-checks each piece (whether it’s rhinestone-accented jumpers or delicate knitwear) before dispatch to ensure it meets our exacting standards and arrives in impeccable condition.

We offer 15-day returns from the delivery date. Items must be unworn, undamaged, and in their original packaging with all tags attached. Some exclusions may apply for intimate apparel like lingerie and nightwear for hygiene reasons.

Please contact our customer care team at [email protected] within 15 days of receiving your order. We’ll guide you through our simple return process and provide a return authorization number. Returns without authorization cannot be processed.

Once we receive and inspect your returned item(s), we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable, and you’re responsible for return shipping costs unless the item arrived damaged or incorrect.

Currently, we process returns rather than direct exchanges. If you need a different size or color, we recommend placing a new order after initiating your return. This ensures you receive the freshest inventory from our curated selection.

Our customer care team can be reached at [email protected]. We typically respond within 24-48 hours. For faster service regarding existing orders, please include your order number in your inquiry.

Our operations hub is located at 2222 Washburn Street, Fresno, US 93650. All orders are hand-processed and shipped from this location to ensure quality control.

All orders receive our signature premium packaging that protects your items while maintaining an elegant unboxing experience. Currently, we don’t offer additional gift wrapping services, but our packaging is designed to be presentation-ready for those special fashion finds.