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At Mode Charm Shop, we believe true elegance extends beyond our designer collections to every aspect of your experience with us. This includes protecting your personal information with the same care we apply when curating our Ted Baker-inspired dresses and premium Zadig & Voltaire knitwear.

1. Information We Collect

To provide our seamless global shopping experience, we collect:

  • Personal Details: Name, email address, shipping/billing addresses when you make purchases of our designer-inspired fashion
  • Payment Information: Credit card details processed through PCI-compliant systems (we never store full card numbers)
  • Order History: Your selections from our collections including dresses, knitwear, and nightwear
  • Device & Usage Data: IP address, browser type, and shopping patterns to enhance your browsing experience
  • Communication Records: Correspondence with our fashion-conscious customer care team

2. How We Use Your Information

Your data enables us to provide the effortless luxury you expect:

  • Process transactions for our premium fashion pieces with 256-bit SSL encryption
  • Ship your curated selections globally (excluding certain Asian and remote regions)
  • Personalize your experience with recommendations for complementary items like leather jackets or skirts
  • Improve our collections and services through analysis of fashion preferences
  • Communicate about orders, promotions, and designer arrivals
  • Prevent fraud and maintain security standards worthy of luxury department stores

3. Data Sharing & Disclosure

We treat your information with the discretion expected by our international clientele:

  • Service Providers: Trusted partners for payment processing, shipping, and IT services under strict confidentiality
  • Legal Compliance: When required by law or to protect our rights and customers
  • Business Transfers: In connection with mergers or acquisitions, with notice
  • Never Sold: We do not sell your personal information to third parties

4. International Data Transfers

As a global retailer serving fashion explorers from Paris to Sydney, your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws and maintain the same security standards across borders.

5. Data Security

We protect your information with the same meticulous attention we apply to inspecting our Ted Baker-inspired pieces:

  • PCI-DSS compliant payment processing
  • Enterprise-grade encryption for all transactions
  • Regular security audits of our systems
  • Limited employee access to sensitive data

6. Your Rights

You maintain control over your personal information:

  • Access: Request details of data we hold about you
  • Correction: Update inaccurate information
  • Deletion: Request removal of personal data (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Restriction: Limit how we use your data

To exercise these rights, contact our customer care team at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies to create a seamless shopping experience:

  • Essential Cookies: Enable core functions like shopping cart and checkout
  • Performance Cookies: Help us improve our site and collections
  • Marketing Cookies: Show relevant fashion recommendations (manage via browser settings)

You may adjust cookie preferences through your browser settings, though this may affect certain features.

8. Policy Updates

We may update this policy as our collections evolve. Significant changes will be communicated to our valued customers through our website or email.

9. Contact Us

For privacy inquiries or to request access to your information, please contact:

Mode Charm Shop Privacy Team
2222 Washburn Street
Fresno, CA 93650 USA
Email: [email protected]

Thank you for trusting Mode Charm Shop with your designer fashion needs. We’re committed to protecting your privacy with the same sophistication we bring to our collections.